Welcome to Replyo. These Terms of Service ("Terms") govern your access to and use of the Replyo platform, website, and services (collectively, the "Service") operated by Wemu ("Company", "we", "us", or "our"). By creating an account or using the Service, you agree to be bound by these Terms.
By accessing or using Replyo, you confirm that you are at least 18 years old and have the legal authority to enter into these Terms. If you are using the Service on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.
Replyo is a customer support platform that provides:
You must provide accurate and complete information when creating an account. You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You must notify us immediately of any unauthorized use.
Replyo offers paid subscription plans billed on a monthly basis. By subscribing, you authorize us to charge your payment method on a recurring basis. Pricing is as follows:
You may add or remove seats and agents at any time. When adding seats or agents, charges are prorated and billed immediately. When removing seats or agents, credits are applied to your next invoice. All fees are non-refundable except as required by law.
You agree not to:
You retain ownership of all content you create, upload, or submit through the Service, including help center articles, conversation data, and customer information ("Your Content"). You grant Replyo a limited license to host, process, and display Your Content solely to provide the Service. We do not claim ownership of Your Content.
AI agents use your help center articles and configured instructions to generate automated responses. While we strive for accuracy, AI-generated responses may occasionally be incorrect or incomplete. You are responsible for reviewing AI agent configurations and monitoring AI performance. Replyo is not liable for any inaccurate AI-generated responses.
Your use of the Service is also governed by our Privacy Policy, which describes how we collect, use, and protect your data. By using the Service, you consent to the practices described in the Privacy Policy.
The Service, including its design, features, code, and branding, is owned by Wemu and protected by intellectual property laws. You may not copy, modify, distribute, or create derivative works based on the Service without our prior written consent.
We aim to maintain high availability but do not guarantee uninterrupted access. The Service may be temporarily unavailable for maintenance, updates, or circumstances beyond our control. We will make reasonable efforts to notify you of planned downtime.
You may cancel your subscription and close your account at any time. We may suspend or terminate your access if you violate these Terms or engage in activity that harms the Service or other users. Upon termination, your right to use the Service ceases immediately. We may retain certain data as required by law or for legitimate business purposes.
To the fullest extent permitted by law, Replyo and its affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities, arising from your use of the Service. Our total liability shall not exceed the amount you paid us in the twelve (12) months preceding the claim.
The Service is provided "as is" and "as available" without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
You agree to indemnify and hold harmless Replyo, its officers, directors, and employees from any claims, damages, or expenses arising from your use of the Service, your violation of these Terms, or your violation of any third-party rights.
These Terms shall be governed by and construed in accordance with the laws of the State of New York, without regard to its conflict of law provisions. Any disputes shall be resolved in the courts located in New York County, New York.
We may update these Terms from time to time. We will notify you of material changes by posting the updated Terms on our website and updating the "Last updated" date. Your continued use of the Service after changes take effect constitutes your acceptance of the revised Terms.
If you have any questions about these Terms, please contact us at:
Wemu
99 Wall Street, New York, NY 10005
[email protected]